Better Service from Branch Managers

Chris at Kunze Analytics demonstrates how a Regional or Area Manager could coach a Branch Manager to obtain higher Customer Service ratings.

In this 4-minute video, Chris at Kunze Analytics demonstrates how a Regional or Area Manager could coach a Branch Manager to obtain higher Customer Service ratings. The interactive spreadsheet automatically calculates the new predicted ratings. These tools allow for totally customized coaching strategies for each Branch Manager. The assessment is from Talexes, LLC. The data mining algorithm used is a regression tree with ensemble boosting. The spreadsheet contains the Excel add-in from Frontline Systems, Inc.

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